Originally Posted by OlaMichael

@Funmibaby
Whilst I see your point and agree to an extent that Nigerians sometimes bring certain embarassing situations upon themselves, I must say that in this case, I do not and cannot agree with BA's treatment of Nigerians on the said flight.

BA and fly to other areas of the world and carry disruptive passengers their too. How many times have they flown rowdy passengers to/fro footbal venues in Europe etc? How many of those occasions have they cleared out the entire cabin saying "We could not determine who and who was involved"? And they were a threat to the flight? Would they even dare? Do you know what sort of lawsuits would follow?

U say we should be honest and look at our attitudes, I agree. It stinks at times. But so does a lot of people's attitudes on other routes. BA never treats them with disdain the way they do Nigerians. Okay forget about the incidence that happened on the 27th of March for a minute. Have you ever seen how hostesses and stewards on Nigerian routes talk to and/or respond to Nigerians even when they ask for things like orange juice and/or wine outside of meal times and compare that to the way they do it on other routes?

Once on a flight to HK, I witnessed a customer raise their voice at a steward for whatever reason. The best response from the steward to this customer was that of her face going red. Followed about 10mins later with an apology from her supervisor. By the same token, I have witnessed on a Nigerian flight, a hostess actually talking to a customer and saying "do not raise your voice at me" and then turning her back and walking away. Please let's be honest, we may be rude, we may lack proper attitude etc, all which I agree we need to tackle, but please, that does not give an airline the right to treat a particular people like dirt, on a route that is one of their best profitable routes, if not the best.

Please, BA will NEVER, and I repeat NEVER empty out a flight to/from any other part of the world even if all the passengers moaned and became disruptive. They will NEVER!!! And that they know very well. So why should they do it to us?

Please leave that attitude thing to the side, let's focus on business ethics and the value you place on your customers. BA was simply wrong.